Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how Bingo12 ("Bingo12," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the Bingo12 website at https://bingo12.net, the Bingo12 mobile application, and all associated services and features (collectively, the "Platform").

Bingo12 is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. We recognise that trust is the foundation of a good gaming relationship, and we take our data protection obligations seriously. This Policy is designed to be clear, honest, and easy to understand — because you deserve to know exactly what happens to your information when you use Bingo12.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and Bingo12.

02 Data Controller

For the purposes of applicable data protection legislation, Bingo12 is the data controller responsible for the personal information collected through the Platform. As data controller, Bingo12 determines the purposes and means by which your personal data is processed.

If you have any questions about how Bingo12 processes your personal data, or if you wish to exercise any of your data rights as described in Section 11 of this Policy, you may contact our Data Protection team using the contact details set out in Section 14.

03 Personal Data We Collect

Bingo12 collects the following categories of personal data from players and Platform users:

3.1 Identity and Registration Data

• Full legal name;
• Date of birth (used to verify the 21+ age requirement);
• Gender;
• Username and password (stored in encrypted form);
• Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's licence, PhilSys national ID) where required for verification.

3.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, province, postal code).

3.3 Financial Data

• Payment method details (GCash account number, PayMaya account number, bank account details for BPI, BDO, or Metrobank);
• Transaction history, including deposits, withdrawals, and wager records;
• Account balance information.

3.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and features used on the Platform;
• Game history and wagering activity.

3.5 Communications Data

• Records of communications between you and Bingo12 support, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform.

3.6 Responsible Gaming Data

• Deposit limits, loss limits, and session time limits set by the player;
• Self-exclusion requests and status;
• Responsible gaming tool usage history.

04 How We Collect Your Data

Bingo12 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies (see Section 10);
• Third-party sources: Identity verification data from third-party KYC (Know Your Customer) service providers; fraud prevention data from third-party risk management services; payment data from payment processors including GCash, PayMaya, and banking partners.

05 How We Use Your Personal Data

Bingo12 uses the personal data we collect for the following purposes:

Bingo12 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by applicable law or regulatory obligation.

06 Legal Basis for Processing

Bingo12 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting duties;
• Legitimate interests: Processing carried out for Bingo12's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Where Bingo12 relies on your consent as the legal basis for processing — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

07 Sharing Your Personal Data

Bingo12 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:

7.1 Service Providers

Bingo12 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud prevention services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on Bingo12's instructions and in accordance with applicable data protection requirements.

7.2 Regulatory and Law Enforcement Authorities

Bingo12 may disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under Philippine anti-money laundering regulations and gaming regulatory requirements.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Bingo12's business, your personal data may be transferred to the relevant successor entity. Bingo12 will notify affected players of any such transfer and the applicable privacy terms before the transfer takes effect.

7.4 With Your Consent

Bingo12 may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.

08 Data Retention

Bingo12 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering and gaming regulatory requirements;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction;
• Communications data: Retained for up to three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or investigation;
• Technical and usage data: Retained for up to two (2) years from collection, after which it is anonymised or deleted;
• Self-exclusion records: Retained for the duration of the exclusion period and for a minimum of five (5) years thereafter to prevent re-registration during the exclusion period.

Upon expiry of the applicable retention period, Bingo12 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

09 Security Measures

Bingo12 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Bingo12 Platform;
• Encryption of sensitive data at rest, including passwords and financial information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and potential data breaches;
• Staff training on data protection and information security obligations.

While Bingo12 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Bingo12 will notify you and the relevant regulatory authorities in accordance with applicable legal requirements.

10 Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Bingo12 Platform. They help us recognise your device, remember your preferences, and understand how you use our Platform so we can improve your experience.

10.2 Types of Cookies Used by Bingo12

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as language and display options, to personalise your Bingo12 experience.
• Analytics cookies: Collect anonymised data about how players use the Platform, helping Bingo12 identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, protect player accounts, and maintain Platform integrity.

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Bingo12 Platform and your overall gaming experience. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

11 Your Data Rights

As a Bingo12 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14. Bingo12 will respond to all valid requests within thirty (30) days.

Please note that some rights are subject to limitations under applicable law. For example, Bingo12 may be required to retain certain data for regulatory compliance purposes even if you request its deletion. Bingo12 will always explain the reason if it is unable to fulfil a data rights request in full.

12 Minors and Age Restriction

The Bingo12 Platform is strictly restricted to individuals who are at least twenty-one (21) years of age. Bingo12 does not knowingly collect personal data from individuals under the age of 21. If Bingo12 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on the Bingo12 Platform or provided personal data without your consent, please contact our support team immediately using the details in Section 14. Bingo12 takes underage gambling extremely seriously and will act swiftly on any such report.

13 Changes to This Privacy Policy

Bingo12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, Bingo12 will provide advance notice to registered players via email or an in-platform notification before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Bingo12 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how Bingo12 is protecting your personal information.

14 Contact and Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bingo12 handles your personal data, please contact our support team. All data rights requests and privacy-related enquiries will be handled by our dedicated Data Protection team.

For information about responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page. For general questions about your account, visit our FAQ page.